Shipping Methods and Costs: All the goods will be shipped by express shipping, such as FeDex UPS and DHL. And the cost is depended on the weight and size of what you order.
Delivery Time: It usually takes 3-7 days after we ship packages out. During holidays or peak shopping seasons, divery time will be delayed, it may takes more days, like 8-10 days. We use Fed-ex, UPS, DHL or UPS as our shipping carrier. In rare cases, there might be a delay from a shipping career. In those instances, we do not take responsibility for the delay.
Shipping Addresses: Please make sure your shipping address is correct. Post code and contact tel. No. must be offered . (P.O. boxes is not available.)
Shipping Fees and Taxes: Shipping fees is included in the cost you paide, but there may be additional taxes when you get the package depending on your local Customs policy.
Lost or Delayed Shipments: If the packages are lost or delayed in shipping, we will afford the cost and shipping fee or issue a reprint with priority shipping.
Force Majeure: Any circumstances beyond our control, such as natural disasters or labor strikes, that may impact shipping times, the order can be canceled before shipping out.
Order Tracking
Order Confirmation: After you place an order on bannervantage, you will receive an order confirmation email to confirm your artwork proof sheet and any essential details about your order.
Tracking Number: Once your order is processed and shipped, Bannervantage will update the order status with tracking No.
Return Policy
Time Limitation: Customers can initiate a return range from 14 to 30 days from the date of purchase or delivery.
Condition of the Item: Returned items should be in their original condition, with tags, packaging, and any accessories intact.
Refund Options: If there are any errors on our part after the art work has been approved, Bannervantage will send a replacement banner with priority shipping at no charge to the customer. We also offer a refund for the total amount. For non-manufacturing defect, we will not be able to accept return as each order is custom made.
Defective or Damaged Items: If the goods that are defective or arrived damaged, we will cover return shipping costs and resend the new one as soon as possible.
Free Design Proof
What file types are recommended for artwork uploads?
Be sure to convert all fonts to outlines or curves before sending the file. Please set the size of the proof in proportion to the exact size of the custom banner's order. There's no need to include bleeds in the proof, unless it is a part of the graphic. All text should be at least two inches from the edge of the banner's grommets. Acceptable formats include:EPS (Encapsulated Post Script)
AI (Adobe Illustrator)
PDF (Adobe Reader PDF)
PSD (Adobe Photoshop)
JPEG (High Resolution JPEG)
TIFF (High Resolution TIFF
How many colors can each banner include? BannerBuzz does not have a color limit on its custom banners, allowing you to choose as many photos or graphics as you want on your displays.
What if I don't like the proof of the banner? Our design team will work with you until we create a banner that satisfies you. If we cannot come to an agreement, you can expect to see a full refund within 24 hours.
Can I change my artwork once it has been approved and is in production? Once your artwork has been approved it will go straight to production and no changes can be made.
Once my reprint has been approved, can I change the artwork? All reprints must duplicate what was originally printed.
What printer resolution do you use? Starting from 360 dpi to 1440 dpi
What if the colors on the custom banner don't come out the way I expected? Printers at Bannervantage are calibrated to print colors accurately to match the order, but in cases that they do not, we cannot be held responsible. The appearance of the thumbnail could be different on our screens and equipment compared to yours. We will not issue refunds or accept returns due to color, depth or tone. However, we recommend you to provide Pantone + Color Bridge Coated for the best match. We address each of these situations on a case-by-case basis.
FAQ
How do I place an order?
Navigate to the product page.
Select the desired quantity/size/variant.
Click "Add to Cart" and then proceed to checkout.
Fill in your shipping and payment information.
What payment methods are accepted?
Common payment methods include credit/debit cards, PayPal, and digital wallets (e.g., Apple Pay, Google Pay). Some sites may offer additional options.
Is my payment information secure?
Reputable online stores use secure encryption protocols (e.g., SSL) to protect your payment information. Look for "https://" in the URL and a padlock icon.
What is the return policy?
Review the store's return policy for details on eligibility, timeframe, and any associated costs. Some items may have specific conditions.
How long will it take to receive my order?
Delivery times vary depending on location, shipping method, and product availability. Check the estimated delivery time during checkout.
Can I track my order?
Tracking number will be provided once your order has shipped. You can use this number to monitor the progress of your delivery.
What if I receive a damaged or incorrect item?
Contact customer support immediately. They will guide you through the process of returning or replacing the item.
Are there any additional costs (e.g., taxes, shipping fees)?
Taxes and shipping fees may apply, depending on your location and the store's policies. Review the charges before finalizing your purchase.
Can I cancel my order?
It depends on the store's policies and the status of your order. Contact customer service as soon as possible if you wish to cancel.
Is my personal information safe?
Legitimate online stores have privacy policies to protect your information. Avoid sharing sensitive details on unsecured websites.
What if the item is out of stock after I've ordered it?
Some stores may offer alternatives or issue a refund for out-of-stock items. Contact customer service for assistance.
How do I contact customer support?
Look for the "Contact Us" or "Customer Service" section on the website. This will provide you with various ways to get in touch, such as email, phone, or live chat.
What if I have a problem with my account or login?
Use the "Forgot Password" option if you're having trouble logging in. If the issue persists, contact customer support for further assistance.
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