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Shipping policy

 
  • Shipping Methods and Costs: All the goods will be shipped by express shipping, such as FeDex UPS and DHL. And the cost is depended  on the weight and size of what you order.
 
  • Delivery Time: It usually takes 3-7 days after we ship packages out. During holidays or peak shopping seasons, divery time will be    delayed, it may takes more days, like 8-10 days. We use Fed-ex, UPS, DHL or UPS as our shipping carrier. In rare cases, there might be a delay from a shipping career. In those instances, we do not take responsibility for the delay.
 
  • Shipping Addresses: Please make sure your shipping address is correct. Post code and contact tel. No. must be offered . (P.O. boxes is not available.)
 
  • Shipping Fees and Taxes: Shipping fees is included in the cost you paide, but there may be additional taxes when you get the package depending on your local Customs policy.
 
  • Lost or Delayed Shipments: If the packages are lost or delayed in shipping, we will afford the cost and shipping fee or issue a reprint with priority shipping.
 
  • Force Majeure: Any circumstances beyond our control, such as natural disasters or labor strikes, that may impact shipping times, the order can be canceled before shipping out.

Order Tracking

 
  • Order Confirmation: After you place an order on bannervantage, you will receive an order confirmation email to confirm your artwork proof sheet and any essential details about your order.
  • Tracking Number: Once your order is processed and shipped, Bannervantage will update the order status with tracking No.

 

Return Policy

 
  • Time Limitation: Customers can initiate a return range from 14 to 30 days from the date of purchase or delivery.
 
  • Condition of the Item: Returned items should be in their original condition, with tags, packaging, and any accessories intact.
 
  • Refund Options: If there are any errors on our part after the art work has been approved, Bannervantage will send a replacement banner     with priority shipping at no charge to the customer. We also offer a refund for the total amount. For non-manufacturing defect, we will not be able to accept return as each order is custom made.
 
  • Defective or Damaged Items: If the goods that are defective or arrived damaged, we will cover return shipping costs and resend the new one as soon as possible.

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